Effective Date: July 2026

Re-Balance Health & Wellness, LLC (“Re-Balance Health & Wellness,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit forms, schedule appointments, communicate with us, or use our online resources.

By using our website or providing information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth, if provided
• Appointment or discovery call information
• Information submitted through contact forms, quizzes, assessments, or online intake forms
• Health-related information you choose to share with us
• Payment or billing information, when applicable
• Communications you send to us by email, phone, SMS, or through our website

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website
• Cookies and similar tracking data

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries
• Schedule consultations, discovery calls, or appointments
• Provide services, resources, and support
• Send appointment reminders or follow-up communications
• Share educational content, newsletters, promotions, or practice updates
• Improve our website, services, and user experience
• Process payments or manage billing
• Maintain internal records
• Comply with legal, regulatory, and professional obligations
• Protect the security and integrity of our website and business

3. Health Information and Medical Privacy

Because Re-Balance Health & Wellness provides health and wellness services, some information you share with us may relate to your health, symptoms, lifestyle, medical history, or wellness goals.

We take appropriate steps to protect health-related information. However, information submitted through general website forms, quizzes, email, or other non-secure communication channels may not always be treated the same as information collected through secure patient portals or official medical records systems.

Please do not submit urgent medical information through our website. If you are experiencing a medical emergency, call 911 or seek immediate medical care.

4. SMS/Text Messaging

By providing your phone number and opting in to receive text messages from Re-Balance Health & Wellness, you agree that we may send you SMS or text messages related to your inquiry, appointments, reminders, follow-up communications, practice updates, educational content, or promotional offers.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After you opt out, we may send one final confirmation message to confirm your opt-out request. For assistance, reply HELP or contact us directly.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

Please note that SMS/text messaging may not be fully secure. We recommend that you do not send sensitive health information, urgent medical questions, or emergency concerns by text message.

5. Email Communications

If you provide your email address, we may send you emails related to your inquiry, appointments, services, educational resources, newsletters, promotions, or other practice updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails. Please note that even if you unsubscribe from marketing emails, we may still send transactional or service-related emails related to appointments, billing, or your care.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand how visitors use our website, improve performance, personalize content, and support marketing efforts.

These technologies may collect information such as your IP address, browser type, device type, pages visited, and actions taken on the website.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

7. Third-Party Services

We may use third-party service providers to help operate our website and business, including tools for:

• Website hosting
• Online scheduling
• Email marketing
• SMS/text messaging
• Analytics
• Payment processing
• Customer relationship management
• Advertising and retargeting
• Forms, quizzes, or online assessments

These third parties may have access to personal information only as needed to perform services on our behalf and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites.

8. How We Share Information

We do not sell your personal information.

We may share information in limited circumstances, including:

• With service providers who help us operate our website, systems, communications, scheduling, billing, or marketing
• With healthcare providers, staff, or business associates involved in providing services to you
• When required by law, regulation, subpoena, court order, or legal process
• To protect our rights, safety, property, patients, staff, or others
• In connection with a business transfer, merger, acquisition, or sale of assets
• With your consent or at your direction
  
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.

11. Your Choices and Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Opt out of SMS/text messages
• Limit certain uses or disclosures of your information

To make a privacy-related request, please contact us using the information below.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent.

If we become aware that we have collected information from a child under 13 without appropriate consent, we will take steps to delete that information.

13. Advertising and Retargeting

We may use advertising platforms, analytics tools, or tracking technologies to show relevant ads, measure ad performance, and better understand how visitors interact with our website.

These tools may use cookies, pixels, or similar technologies to collect information about website activity. You may be able to manage advertising preferences through your browser settings or the settings provided by advertising platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Effective Date” at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Re-Balance Health & Wellness, LLC
Website: https://rebalancehw.com/
Email: info@rebalancehw.com